The search email aspect worked well for years, All of a suddn it stopped workng. Any solutions?|||Yahoo! Help top troubleshooting recommendations:
There are (6) recommendations:
1. Use a supported browser
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鈽?The all-new Yahoo! Mail supports these browsers鈻?Internet Explorer 6.0 and newer, Firefox 1.5 and newer, Safari 3, Netscape 7.2, and Google Chrome. [ Operating Systems Supported: Windows 2000, XP or later, Mac "Tiger" and "Leopard" (10.4 %26amp; 10.5)]
鈽?Yahoo! Mail Classic supports any browser that has JavaScript support.
2. Enable JavaScript
================
JavaScript is a simple programming language that's essential to any current web site. Make sure that you have JavaScript enabled. Here's how:
鈽?Internet Explorer 6.0:
- From the "Tools" menu, click Internet Options.
- Click the "Security" tab.
- Click Internet to select the Internet Zone.
- Click Custom Level.
- At the bottom of the page, select a Medium or Medium Low setting from the "Reset to:" pull-down menu.
- Click OK.
- Click OK again.
- Close and relaunch Internet Explorer.
鈽?Internet Explorer 7.0:
- From the "Tools" menu, click Internet Options.
- Click on the "Advanced" tab and then, in the "Settings" list, scroll down to the "Security" section.
- Check the box beside "Allow active content to run in files on My Computer".
- Click OK.
- Click Apply.
- Click OK one more time. :o)
- Close and relaunch Internet Explorer.
鈽?Firefox 1.0.x:
- From the "Tools" menu, select Options.
- Click the "Web Features" tab.
- Select both "Enable Java" and "Enable JavaScript".
- Click OK.
- Close and relaunch Firefox.
鈽?FireFox 1.5:
- From the "Tools" menu, select Options.
- Click the "Content" tab.
- Select both "Enable Java" and "Enable JavaScript".
- Click OK.
- Close and relaunch Firefox.
鈽?FireFox 2.0:
- From the "Tools" menu, select Options.
- Click the "Content" tab.
- Select both "Enable Java" and "Enable JavaScript".
- Click OK.
- Close and relaunch Firefox.
鈽?Safari 2.x:
- From the "Safari" menu, select Preferences.
- Click the "Security" icon.
- Select "Enable JavaScript".
- Click OK.
- Close and relaunch Safari.
鈻衡柡 If enabling JavaScript in your browser did not fix your issue, move on to the next most likely possibility. 鈻?br>
3. Install the latest Java Runtime Environment
===================================
The Java Runtime Environment contains essential updates to the Java programming language, developed by Sun Microsystems. To ensure you鈥檝e got the latest package installed, try downloading and installing the latest version of this software. It's available as a free download here 鈻?http://www.java.com/en/download/manual.j鈥?/a>
鈻衡柡 Did this correct the issue you鈥檙e having? If not, move on to the next likely possibility: 鈻?br>
4. Temporarily disable antivirus/antispy/firewall products
======================================鈥?br>
One of your security applications could be causing a problem with Yahoo! Mail.
鈻?To check, try disabling your security software to see if the issue goes away.
鈽?For most security software products, you can right-click on the security software icon in the lower-right corner of your screen. Usually this pops up a menu with Preferences or disable as options.
鈽?Please note: In some cases, you might not be able to completely disable the security software. The directions for each security software package differ from vendor to vendor. If you need help, please get in touch with your security software vendor or computer Help desk.
鈻衡柡 Did disabling your security software products resolve the issue? If not, please try the next set of recommendations.
5. Disable browser add-ons and plug-ins
=============================
"Add-ons" or "plug-ins" work with browsers to make them more useful. Common add-ons or plug-ins include (but aren't limited to):
- Toolbars
- News or Stock Tickers
- Instant Messaging
- Weather alerts
- Email alerts
- Antivirus/Antispy
- Games
Some add-ons or plug-ins can actually cause problems running some web sites. To find out if one of them is interfering with Yahoo! Mail, please try one of the following tasks for your specific browser:
鈽?If you're running Internet Explorer 6.0:
- Close all Explorer windows and exit the application.
- Click your PC鈥檚 Start button.
- Click Settings.
- Click Control Panel.
- Double-click Internet Options.
- Click the "Advanced" tab.
- Under "Browsing," un-check the "Enable third-party Internet browser extensions (requires restart)" check box.
- Click OK.
- Relaunch Internet Explorer.
鈽?If you're running Internet Explorer 7.0:
- Close all Explorer windows and exit the application.
- Click Start, then Settings, then Control Panel.
- Double-click Internet Options.
- Click the "Advanced" tab.
- Under "Browsing", un-check the "Enable third-party internet browser extensions" check box.
- Click OK.
- Relaunch Internet Explorer.
鈽?For Firefox 1.0.x or Firefox 1.5:
- From the "Tools" menu, click Extensions.
- Disable or uninstall extension
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